FAQ

• Connecting SMS informing
  

SMS informing for the card in the national currency can be connected in the information kiosks. If earlier SMS informing was already connected and you want to connect it to another phone number, then first you should disconnect it from the old number and reconnect it to the new one.

• Issuing plastic card
  

You can issue a card in national currency at the branches of the bank or through the official website of Hamkorbank.uz. You must provide an identity document and an application for issuing a card.

• Setting a pin-code to plastic card.
  

You can set a PIN code to a new plastic card through any convenient payment system trading terminal installed in stores or other outlets.

• Issuing plastic card
  

You can issue a card in foreign currency at the branches of the bank or through the official website of Hamkorbank.uz. You must provide an identity document and an application for issuing a card.

• Connecting the Internet payment function for Visa cards
  

You can activate the Internet payment function at a bank branch on the basis of a client’s application or remotely through the Hamkor Mobile application. To connect this function through the application, you must first register and link the card to the Hamkor Mobile application. You can find out whether the Internet payment function is connected to your card or not by contacting to the bank's contact center by phone number 1256 or 0 800 1 200 200.

• CVV code
  

The CVV code is the three-digit code on the back of the card. As a rule, these are the last three digits of the indicated seven on the back of the card.

• Exchange plastic cards
  

These are international plastic cards, replenishment of which takes place in the national currency through conversion departments or the Hamkor Mobile application.

• Visa Virtual - virtual card with instant processing
  

A virtual card with instant issuance intended for making online purchases, the card is issued through the Hamkor Mobile application and in the presence of a plastic card in the national currency issued by Hamkorbank.

• Visa Can I top up my Visa Virtual account at bank branches?
  

You can top up your Visa Virtual card in cash in the branches of the bank.

• What is the difference between a regular Visa card and Visa payWave?
  

Visa payWave, having contactless payment technology, allows its holders to pay for purchases by touching the terminal, unlike a regular Visa card. Visa payWave cards have a distinctive mark that indicates that the card is suitable for contactless payments.

• How to transfer funds from a Visa card issued by a foreign bank to a Visa card from Hamkorbank?
  

You can transfer funds from a Visa card issued by a foreign bank to a Visa card from Hamkorbank using a SWIFT transfer or using mobile applications of foreign banks that can allow this.

• How to make a deposit?
  

A deposit at Hamkorbank can be made in two ways. At the branches of the bank, by contacting the manager of the retail department or through the Hamkor Mobile application if you have a plastic card in the national currency issued by Hamkorbank.

• Documents required for making a deposit
  

When making a deposit at the branches of JSCB "Hamkorbank" an identity document and the minimum amount of funds required for making a deposit are required.

• How to apply for a microloan
  

To apply for a microloan, you should contact a credit manager, write an application for a loan and provide all the necessary documents required by the bank.

• Documents required for obtaining a microloan
  

To apply for a microloan, you need an application for a microloan, an identity document, an income statement, TIN, INPS and security documents (pledge, third-party guarantee).

• How to connect to mobile banking

To connect to the mobile banking system, you need to download the Hamkor Mobile application and register.

App download links:

Android:  https://goo.gl/AZNov5

iOs:  https://goo.gl/tRufQE

• What functions can be performed using the Hamkor Mobile application

Using the Hamkor Mobile application, you can make more than 30 types of payments and transactions. Among them are transferring funds from card to card, paying off loans, paying taxes, paying to the budget, online conversion, processing deposits, monitoring card expenses in national and foreign currencies.

• Online Conversion

Through the Hamkor Mobile application, individuals, holders of cards in national and foreign currencies issued by Hamkorbank have the opportunity to purchase foreign currency through a conversion operation.

• Online deposits

Making online deposits is available only to holders of Hamkorbank plastic cards. Online deposits are processed from the client's mobile account (22616).

• How to make an online deposit?

You can make an online deposit to the Hamkor Mobile application by doing the following processes: on the main window of the application, click on the “online deposit” icon, then from the deposits presented there you need to select the most attractive one, enter the amount you want to increase, be sure to read the terms of the deposit, the offer and click on the "Finish" button. "Online deposits" can be made not only with the Hamkorbank card, but also with any other card convenient for you.

• What should you do if you forgot your username or password?

The login and password from the Hamkor Mobile application cannot be recovered for security reasons. To recover data, you must re-register.

• What services can be activated for Visa cards through the Hamkor Mobile application?

Through the Hamkor Mobile application for Visa cards from Hamkorbank, you can activate the Internet payment service, as well as the 3D Secure payment service.

• How to register a card in the Hamkor Mobile application?

You can register a card in the Hamkor Mobile application immediately after activation, setting a PIN code and connecting the SMS notification service. To register a card, first of all, you need to download the Hamkor Mobile application and install it on your phone, then launch the application, enter the data necessary for registration and come up with a secure login and password. A detailed description of the registration process can be found by clicking on the link: https://hamkorbank.uz/physical/mobile-banking/

• What days can you use the services of the bank?
  

From Monday to Friday, you can use all the services of the bank, except for holidays. On Saturdays, all exchange offices and international money transfers are available. On Sundays, only on-duty exchange offices are available. Electronic offices 24/7 are available any day and at any time of the day.

• What services are available at e-offices 24/7?
  

In electronic offices 24/7, you can use an ATM, Internet kiosk, information kiosk, with which you can independently pay for the services of mobile operators, Internet providers, make payments to the budget, for kindergarten or university education. Also available are payments for utilities, notary services, payment of fees for obtaining biometric and foreign passports, payment of fines for traffic violations and payment of taxes for individuals.